Crossing the Channel: The Shyamoli Paribahan Case

Author Admin User
Published on 30 April 2025

Cross
Case Summary:

Case Summary A story exceptionally grows appealing to the business readers when the challenges of an organization are transformed into the sources of innovative entrepreneurial opportunity. The topic of discussion in the case enables the readers to enthusiastically develop a prying inquiry into how a well-reputed, leading company named Shyamoli Paribahan (SP) got confronted with challenges in the transportation sector; and how the survival strategy of the organization enabled it to transform challenges, or in other words, obstructionist force, into the fountain of business opportunity. SP—while facing challenges—adopted the strategic planning initiative that incorporates creative insights into the business venture and accuracy of direction in the right pathway. And as such, it was able to revitalize its business operation. The key strategy—which made SP successful—involved exploring the new river route by speedboats, a line of travel that connects the missing link between two highways. A 20-minute journey by speedboat shortens the total journey duration by 43%. This strategy alleviates unspeakable sufferings of passengers, travelling from Dhaka to Pabna and vice versa. The tagline ‘Quick Service’ as a convenient solution for SP became appealing to multiple customer classes. This strategy, indeed, helped the company allure a wide spectrum of customers in the business world. The communication strategies of SP including the big banner, Word-of-Mouth (WoM), etc. earned success. Within a short period of time, the strategies led to the creation of a brand buzz and strong customer base, a particular achievement which is highly desirable for the sustainability of business. Another important aspect of SP is that it is, no longer, complacent about its current strategies. It is always aware about the probable upcoming challenges including new competitors, fare of speedboat, future infrastructural development, abrupt weather issues, and the like. Nothing can dissuade the company from doing an update on the potential problems or risks and behaving accordingly. Such a cautious approach helps the organization to be on the right track and come up with a set of dynamic strategies.